If you wish to delete personal data collected by ArketLabs, follow these instructions.

How to Request Deletion

Send an email to contacto@arketlabs.com with:

Subject: [DATA DELETION REQUEST]
Body: your full name, the email address(es) or platform identifiers associated with the data you wish to delete, and a brief description of the data.

Conversations on Facebook Messenger or Instagram Direct with an AI assistant we operate for a client (for example, Innovate Homes El Paso): include the account you messaged, your Facebook or Instagram profile name or username, and the approximate date of the conversation, so we can locate it.

You may include a copy of an identification document for verification.

What Will Be Deleted

Personal information you provided through forms or conversations with AI agents
Conversation history from Facebook Messenger and Instagram Direct with AI assistants we operate for clients
Lead records associated with your contact information
Analytical data linked to your identifiable information

What May Be Retained

Fiscal and accounting records (per Mexican Tax Code)
Records necessary for legal claims or compliance
Anonymized or aggregated data that cannot identify you

Response Time

We will confirm receipt within 5 business days and complete deletion within 30 calendar days.

Connected Platforms

If you arrived through a third-party platform (Instagram, Facebook, etc.), please also review their data deletion procedures, as some data may be controlled by them.

Instrucciones de Eliminación de Datos (Español)

Para eliminar tus datos personales, envía un correo a contacto@arketlabs.com con asunto [SOLICITUD DE ELIMINACIÓN DE DATOS], indicando nombre completo y los identificadores asociados (correo, teléfono, perfil de red social).

Para conversaciones por Facebook Messenger o Instagram Direct con un asistente de IA que operamos para un cliente (por ejemplo, Innovate Homes El Paso), indica la cuenta a la que escribiste, tu nombre de perfil o usuario de Facebook o Instagram y la fecha aproximada de la conversación. Eliminaremos también ese historial de conversación.

Confirmaremos la recepción en 5 días hábiles y completaremos la eliminación en un máximo de 30 días naturales, salvo datos que debamos conservar por obligación legal (registros fiscales y contables).

Contact:
Emmanuel Enrique González Flores (ArketLabs)
contacto@arketlabs.com
Calle A Las Cumbres 218, Col. Prados Vallarta, C.P. 45020, Zapopan, Jalisco, México